From 'something's broken' to 'it's fixed' in minutes.
Real people answer the phone in under 60 seconds. No phone trees. No ticket queues. Just fast, knowledgeable support from techs who know your software.
Sub-60s response92% first-touchPhone, chat, and email
"Their customer support has been top-notch. Every time we needed something, the team was on it quickly. No downtime has been experienced either."
Three Ways to Reach Us
Every channel connects you to the same trained technicians. Pick whichever fits your workflow.
Phone Support
Call and reach a real person in under 60 seconds. No phone trees. No tier-one scripts.
Live Chat
Get help without leaving your workflow. Chat connects to the same trained techs as phone.
Email Support
Submit a ticket any time. Most emails answered within 30 minutes, 24 hours a day.
What Happens After You Reach Us
Four steps from first contact to confirmed resolution. Most issues never make it past step two.
Step 1: You Describe the Issue
We ask the right questions, not read from a script. Your tech starts diagnosing immediately.
Step 2: Your Tech Diagnoses Remotely
92% of issues resolved on the first interaction. No callbacks, no escalation runaround.
Step 3: Fix Applied and Verified
We confirm the fix works before closing. You are never left wondering if the problem is actually gone.
Step 4: Follow-Up If Needed
Complex issues get proactive check-ins within 24 hours. We circle back so you don't have to.
"Their customer support is the best of any software I've ever used. They are always available to help and very kind over the phone. They are resourceful and make it effortless."
Common questions
Support FAQ
Common questions about how our IT support works for accounting firms.
Still have questions?
Talk to a specialistOur support team is available 24/7/365. That includes nights, weekends, holidays, and every day of tax season. You will never hit a voicemail or an after-hours recording.
Our average phone response time is under 60 seconds. Live chat connects in a similar window. Email tickets are typically answered within 30 minutes, 24 hours a day.
Yes. Our technicians are trained on the tax and accounting software our clients use every day, including Lacerte, Drake, ProSeries, UltraTax, QuickBooks, and more. You will not need to explain what your software does before getting help.
Complex issues get a dedicated owner. That technician follows through to resolution and proactively checks in within 24 hours. You will not be passed between reps or asked to re-explain the problem.
No. Support is included with every VeritSpace and VeritComplete plan at no additional cost. There are no per-incident fees, no tiered support upsells, and no limits on how often you can reach out.
We handle both. Our techs can troubleshoot software-specific issues, walk you through configuration changes, and help with workflow questions related to your hosted applications. If something falls outside our scope, we will point you in the right direction.
“Verito is always available to assist our team! Whether it’s a weekend or night time they are always there to help! VERY RELIABLE!”
See the Difference Yourself
Try the support experience that keeps 1,000+ accounting firms running. No contracts, no commitments to start.
Sub-60s Response | 92% First-Touch | 24/7/365