Support that knows your software before you call.

VeritCertified is our internal training and certification program. Every support tech completes hands-on labs covering Microsoft operating systems and server environments, then goes deeper into the tax and accounting apps — and their add-ons — that your firm relies on. They handle live calls only after they've passed every module. This means faster resolutions and fewer transfers.

Our team trains on products from the major tax and accounting publishers — Intuit (QuickBooks, ProSeries, Lacerte), Drake Software, Thomson Reuters (UltraTax CS, Practice CS, FileCabinet CS), and Wolters Kluwer CCH (Axcess, ProSystem fx, Engagement). We also cover popular add-ons and practice management tools built on top of those platforms.

Our average response time is under 60 seconds. During tax season, we staff up to maintain that speed even at peak volume.

Every tech on our team has access to your account history, so whoever picks up your call already knows your environment, your software stack, and any past issues. You get consistent, informed support without having to re-explain your setup every time.

We increase staffing well before January. Every tech completes busy-season simulation drills so they are ready for high-pressure, time-sensitive issues. Response times stay under 60 seconds even at peak load.

Yes. For any software hosted in your Verito environment, we are your first line of contact. We'll work to resolve the issue directly, and if it requires escalation, we'll bring the software provider onto a three-way call so you get a resolution without being bounced around.

VeritGuard adds proactive security monitoring, endpoint protection, and compliance tools on top of VeritCertified support. Together, they give your firm both fast reactive help and 24/7 threat prevention. Learn more about VeritGuard.