Let our experts handle IT while you focus on your clients. Priority phone support, remote desktop help, and tax software expertise from a team that understands your practice.
Every interaction is backed by our 24/7 Certified-Pro Desk, staffed by technicians fluent in tax and accounting workflows.
Our technicians are certified on Drake, Lacerte, UltraTax, ProSeries, CCH Axcess, QuickBooks and more. No generic help desks.
We detect and resolve issues before they hit your practice. Most fixes happen while you sleep.
Scaled staffing, priority queues, and extended capacity for peak filing periods. Your busiest months are our busiest months.
When something goes wrong, or you simply need guidance, we offer multiple support options so you can choose what fits your situation. Each is staffed by our 24/7 Certified-Pro Desk, ensuring you always speak to technicians fluent in tax and accounting software.
Direct line to certified engineers, any time, any day in under 60 seconds.
Immediate triage for mission-critical outages or questions.
Keep your firm operating without downtime, even during April 15th crunch time.
Submit detailed issues via email or our ticket portal. Response within 10 minutes.
Provides a documented thread for complex problems and compliance-related queries.
Get thorough, audit-ready resolutions while maintaining a clear record for internal controls.
Quick chat with a technician from within our dashboard or website, with a response in under 60 seconds.
Instant answers to simple questions or configuration help.
Your team stays productive without picking up the phone.
Secure screen-sharing and remote remediation.
We fix software glitches, installation issues, or printer woes without waiting for on-site visits.
Faster problem resolution means less downtime and happier clients.
Knowledge base, troubleshooting guides, and how-to videos, available 24/7.
Enables you or your staff to solve common issues independently.
Fewer interruptions for your team; more focus on billable work.
Not all issues are equal. Our support team follows a tiered structure to route your request to the right expert immediately.
Use: Call us
You'll reach a Tier-1 engineer within minutes who can engage higher tiers if needed.
Use: Start with chat
Our technicians will provide step-by-step guidance to resolve your issue quickly.
Use: Open a ticket
A specialist will review documentation and collaborate with your account manager.
Use: Proactive monitoring
We catch problems before they break. Most fixes happen while you sleep. You won't notice a thing.
Transparency builds trust. Every support channel has a clear Service Level Agreement (SLA) to define response and resolution targets.
Response: Immediate pickup with Tier-1 engineer
Resolution: 92% First Touch Resolution
Response: Initial acknowledgement within 10 minutes
Resolution: Time based on severity
Wait Time: Average under 1 minute
Resolution: During the same session for most issues
Scheduling: Within 4 hours for non-critical matters
Priority: Sooner if business-critical
Availability: Available 24/7
Updates: New articles added continuously
Your SLA details are included in your contract so there are no surprises. Clear timelines reduce stress and provide a framework for accountability.
Choosing an IT partner is a high-impact decision. Here's why firms like yours choose Verito.
Our SOC 2 Type II-audited infrastructure and Dedicated-Isolation Architecture keep your clients' data separate and audit-ready. We align with FTC Safeguards Rule and IRS 4557 so you stay compliant.
A 100% uptime SLA means your software is available when you need it most. Dedicated resources ensure no resource contention.
Our technicians are trained on Drake, QuickBooks, UltraTax and other tax software. Continuous training keeps our team up to date.
We detect and resolve issues before they affect your practice.
Whether you add staff during busy season or open new offices, our services scale on demand.
Our IT solutions aren't one-size-fits-all. Choose the path that describes your practice to see the support and hosting options built for you.
You're handling 175-225 clients without in-house IT. You need hands-off security, peak-season reliability and expert help when you need it.
You manage 10+ employees or multiple locations. You need end-to-end IT management, robust uptime and enterprise-grade security that scales.
Each page breaks down the services, pricing and outcomes tailored to your firm size. You'll see how Verito can transform your operations.
Common questions about our managed IT support services.
Stop struggling with unreliable tech and start focusing on your clients. Talk to one of our certified specialists today.
24/7 Support | SOC 2 Certified | 100% Uptime Guarantee
