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24/7 Managed IT Support for Tax & Accounting Firms
Let Our Experts Handle IT While You Focus on Your Clients
Let Our Experts Handle IT While You Focus on Your Clients
Real-time troubleshooting.
Immediate attention for critical issues.
For non-urgent tasks.
Screen sharing and real-time issue resolution.
For tax season surges.
Real-time troubleshooting.
For non-urgent tasks.
Screen sharing and real-time issue resolution.
For tax season surges.
When something goes wrong, or you simply need guidance, we offer multiple support options so you can choose what fits your situation. Each is staffed by our 24/7 Certified‑Pro Desk™, ensuring you always speak to technicians fluent in tax & accounting software.
Direct line to certified engineers, any time, any day in under 60 seconds.
Immediate triage for mission‑critical outages or questions.
Keep your firm operating without downtime — even during April 15th crunch time.
Submit detailed issues via email or our ticket portal. Response within 10 minutes.
Provides a documented thread for complex problems and compliance‑related queries.
Get thorough, audit‑ready resolutions while maintaining a clear record for internal controls.
Quick chat with a technician from within our dashboard or website, with a response in under 60 seconds.
Instant answers to simple questions or configuration help.
Your team stays productive without picking up the phone.
Secure screen‑sharing and remote remediation.
We fix software glitches, installation issues, or printer woes without waiting for on‑site visits.
Faster problem resolution means less downtime and happier clients.
Knowledge base, troubleshooting guides, and how‑to videos, available 24/7.
Enables you or your staff to solve common issues independently.
Fewer interruptions for your team; more focus on billable work.
Not all issues are equal. Our support team follows a tiered structure to route your request to the right expert immediately.
Use: Call us
You'll reach a Tier-1 engineer within minutes who can engage higher tiers if needed.
Use: Start with chat
Our technicians will provide step-by-step guidance to resolve your issue quickly.
Use: Open a ticket
A specialist will review documentation and collaborate with your account manager.
Use: Proactive monitoring
We catch problems before they break. Most fixes happen while you sleep. You won't notice a thing.
Transparency builds trust. Every support channel has a clear Service Level Agreement (SLA) to define response and resolution targets.
Response: Immediate pickup with Tier‑1 engineer
Escalation: Resolution: 91% First Touch Resolution
Response: Initial acknowledgement within 10 minutes
Resolution: Time based on severity
Wait Time: Average under 1 minute
Resolution: During the same session for most issues
Scheduling: Within 4 hours for non‑critical matters
Priority: Sooner if business‑critical
Availability: Available 24/7
Updates: New articles added continuously
Your SLA details are included in your contract so there are no surprises. Clear timelines reduce stress and provide a framework for accountability.
Choosing an IT partner is a high‑impact decision. Here's why firms like yours choose Verito.
Our SOC 2 Type II‑audited infrastructure and Dedicated‑Isolation Architecture™ keep your clients' data separate and audit‑ready. We align with FTC Safeguards Rule and IRS 4557 so you stay compliant.
A 100% uptime SLA means your software is available when you need it most. Dedicated resources ensure no resource contention.
Our technicians are trained on Drake, QuickBooks, UltraTax and other tax software. Continuous training keeps our team up to date.
We detect and resolve issues before they affect your practice.
Whether you add staff during busy season or open new offices, our services scale on demand.
Our IT solutions aren't one‑size‑fits‑all. Choose the path that describes your practice to see the support and hosting options built for you.
You're handling 175–225 clients without in‑house IT. You need hands‑off security, peak‑season reliability and expert help when you need it.
You manage 10+ employees or multiple locations. You need end‑to‑end IT management, robust uptime and enterprise‑grade security that scales.
Each page breaks down the services, pricing and outcomes tailored to your firm size. You'll see how Verito can transform your operations.
Managed IT Support providers help you achieve a competitive edge by addressing the technology needs of your business. These support services are tailored to the IT infrastructure in use for end-to-end IT management. They include constant network monitoring, data security, backup, and IT automation, to name a few.
Ideally, when the in-house IT management takes a lot of your time, money, and effort, it is best to hire a reliable managed IT support provider. This will help bring the focus back to the growth of your business.
There is no one-size-fits-all plan for every business. The total cost of managed IT support services is determined by the scope of work defined by your business-specific needs. Get in touch with Verito today to get a competitive quote.
It depends on the managed support service provider you choose. Some service providers also offer cloud hosting services. Others outsource such needs. At Verito, we can help you transition to the cloud while also providing managed IT support services.
Managing in-house IT support requires considerable expenses for hardware and software installation, upgrades, security maintenance, and recruitment of IT professionals. Many businesses switch to managed IT support services to minimize these expenses.
When you decide to reap the benefits of managed IT support, the transition process is not complicated. Most Managed IT support providers simplify the process and help their clients outsource IT support requirements.
Before you hire experts for managed IT support services, it is crucial to have a clear idea of your goals, budget, and needs. Managed IT Support services are backed by a Service Level Agreement (SLA), which requires these details upfront.
In the Managed IT Support model, you benefit from IT professionals' expertise at a fraction of the cost of hiring local IT support. Managed IT support means you will have advanced IT skillsets available for your business without investing in training, salary, and everything involved with a regular employee.
We’re fluent in all major platforms — Drake, UltraTax, Lacerte, ProSeries, CCH Axcess, QuickBooks and more.
Yes. Our team works 24/7/365. Whether it’s 3 PM or 3 AM, you’ll reach a trained technician.
Absolutely. We use end‑to‑end encryption, multi‑factor authentication and SOC 2 Type II controls to protect your information.
We complement your existing team. Many firms use us for after‑hours coverage, compliance guidance or infrastructure hosting while internal staff focuses on strategic projects.
Still have questions? Let's have a look
Stop struggling with unreliable tech and start focusing on your clients. Talk to one of our certified specialists today.
