General Services
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What makes Verito different?
Verito is the only provider offering dedicated private servers specifically designed for tax and accounting firms, combined with comprehensive remote IT management. Our solutions ensure:
- Complete data isolation
- Enhanced security for sensitive financial data
- Industry-specific compliance support
- Consistent high performance during peak tax seasons
- 24/7 expert IT management and support
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What services does Verito offer?
Verito provides three main services:
- VeritSpace: Dedicated private server hosting
- VeritGuard: Remote managed IT services
- VeritComplete: Combined package of VeritSpace and VeritGuardx
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Is Verito suitable for small firms?
Yes! Our services are designed to be cost-effective for firms of all sizes:
- Scalable solutions that grow with your business
- No upfront hardware costs
- Predictable monthly expenses
- Enterprise-level capabilities at small-business prices
- Flexible service options to meet specific needs and budgets
VeritSpace (Dedicated Private Server Hosting)
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What is VeritSpace?
VeritSpace provides dedicated private server hosting specifically designed for tax and accounting firms. Unlike shared hosting, your data and applications run on hardware used exclusively by your firm, ensuring:
- Maximum security and performance
- Complete data isolation
- Customizable configurations
- Enhanced compliance capabilities
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What applications can I host on VeritSpace?
VeritSpace supports virtually all Windows desktop-based software, including:
- QuickBooks
- Drake
- Sage
- Thomson Reuters suites
- Wolters Kluwer applications
- ProSeries
- UltraTax CS
- CCH ProSystem fx Tax
- Practice CS
Note: ATX is currently the only exception and cannot be hosted on our platform.
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Where is my data stored?
Your data is stored in state-of-the-art, tier 4 data centers located in:
- Chicago (primary)
- Ashburn (backup) This setup ensures 99.995% uptime and robust disaster recovery capabilities.
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How often is data backed up?
We perform:
- Nightly automated backups
- 30-90 day backup retention
- Secure offsite backup storage
VeritGuard (Remote IT Management)
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What does VeritGuard include?
VeritGuard provides comprehensive IT management:
- 24/7 monitoring and system management
- Proactive maintenance
- Software updates and patch management
- Cybersecurity services
- Help desk support
- Network optimization
- Data backup management
- IT strategy consulting
- Vendor management
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How does VeritGuard handle security?
VeritGuard employs multiple security measures:
- Advanced threat detection
- Next-generation antivirus
- Multi-layer encryption
- Regular security audits
- Employee security training
- Compliance management
- Advanced firewall protection
- Vulnerability assessments
- Endpoint protection
- Incident response planning
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What are your response times?
For critical issues, we aim to respond within 15 minutes. Our remote setup often allows faster problem resolution than traditional on-site support.
Compliance and Security
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How does Verito help with compliance?
We support various compliance requirements:
- IRS requirements for tax preparers
- GLBA (Gramm-Leach-Bliley Act)
- WISP requirements
- State-specific regulations
- Industry-specific security standards
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Can you help with WISP development?
Yes! We take a practical, compliance-first approach:
- Implement necessary security measures and procedures
- Document existing practices into your WISP
- Provide ongoing support to maintain compliance
- Regular reviews and updates
- Adaptation to new regulatory requirements
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How secure is my data?
We implement Fortune 500-level security measures:
- SOC 2/3 compliance
- GLBA compliance
- Multi-layer security protocols
- Advanced encryption
- Regular security audits
- 24/7 monitoring
Technical Details
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Can I access services on mobile devices?
Yes! We offer mobile access through:
- iPad and other tablets
- iPhone
- Android devices
- Windows Mobile devices
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How does printing work?
Printing is seamless - your local printer can be easily mapped to the cloud, making the experience identical to printing from your local machine.
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How does printing work?
Moving files is as simple as drag-and-drop, just like moving files between drives on your local computer.
Pricing and Contracts
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Are long-term contracts required?
No, we don't require long-term contracts. We:
- Operate on a monthly basis
- Allow flexibility to adjust services as needed
- Believe in earning your business every month
- Provide freedom to scale up or down
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What's included in the base price?
Base pricing includes:
- Core service features
- 24/7 support
- Regular backups
- Security monitoring
- Basic storage allocation
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How does cancellation work?
Our cancellation process is straightforward:
- 30-day notice required
- No hidden fees
- Full data backup provided
- Assi�tance with migration
- Prorated refunds available for annual plans within first 6 months
Support and Setup
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What kind of support do you provide?
We offer comprehensive support through multiple channels:
- 24/7 phone support for urgent issues
- Ticketing system for non-urgent requests
- Live chat for quick queries
- Self-service knowledge base
- No limit on support hours or tickets
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How long does setup take?
Typical setup timeline:
- Server setup: 24 hours
- Data migration: Varies based on volume (typically a few hours)
- Configuration: 24-48 hours
- Total time: Usually 2-3 business days
- Basic storage allocation
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Who handles updates and maintenance?
Our team manages all aspects of maintenance:
- System updates
- Security patches
- Software upgrades
- Hardware monitoring
- Performance optimization
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