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Success Story
How a Virtual Firm Tested Competitors and Chose Verito
Virtual tax firm • 500 clients annually • 4 team members
Virtual tax firm • 500 clients annually • 4 team members
Dustin Johnson
Virtual Tax Firm
"Drake's server went down for three days... we were taking info by hand and entering it later."
— Dustin Johnson
Dustin Johnson launched his virtual tax firm in 2019 needing hosted Drake Tax from day one. Drake's built-in Citrix solution seemed logical, until tax season 2020 when the server went down for three days. Three days of downtime during tax season meant taking client information by hand and entering it later. They switched to Right Networks, which worked well but was expensive for a team where two preparers only needed six-month seasonal access. Seeking lower costs, Dustin tried Apps4Rent for about a month, but the latency was unbearable. Software wouldn't open fast enough.
"We switched to Right Networks... then tried Apps4Rent... the latency was unbearable."
— Dustin Johnson
Verito delivered the cost-effectiveness Dustin needed with the reliability he couldn't find elsewhere. After testing competitors and returning to Verito, the firm has operated for 5+ years with 99.99% uptime and almost no issues. Support resolves problems within an hour (they call maybe 10 times per tax season), handles Drake update issues when users forget to log out, and acts as a helpful liaison between Drake and the hosting environment. The flexible pricing works perfectly for seasonal staff, and after five years of testing alternatives, they would never think about looking elsewhere.
"99.99% of the time everything is good. We rarely have issues."
— Dustin Johnson, Virtual Tax Firm
99.99%
uptime over 5+ years
<1 hour
issue resolution time
Flexible
pricing for seasonal staff
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