VeritGuard Pricing: Transparent IT Management for Tax Firms

Our comprehensive remote support includes 24/7 technical assistance, network monitoring, cybersecurity management, data backup and recovery, software updates, and remote hardware diagnostics and troubleshooting.

Remote IT management is highly effective and often more efficient than on-site support. It allows for faster response times, 24/7 monitoring, and the ability to resolve most issues without disrupting your workplace. Our advanced remote tools ensure we can handle complex IT tasks securely and efficiently.

We use state-of-the-art encryption and secure remote access protocols. Our remote connections are always initiated from your network, and we employ multi-factor authentication and detailed access logs to maintain the highest level of security.

Our comprehensive cybersecurity approach includes:

• Advanced firewall management
• Regular security audits and vulnerability assessments
• Endpoint protection and antivirus management
• Employee security awareness training
• Incident response planning and execution We continuously update our security protocols to protect against emerging threats.

Our remote setup allows for rapid response times. For critical issues, we aim to respond within 15 minutes for all customers, often resolving problems faster than traditional on-site support could.

Yes, the vast majority of IT issues can be resolved remotely using our advanced tools and expertise. In rare cases where hardware replacement is necessary, we guide you through the process or coordinate with local vendors as needed.

We have developed sophisticated methods to address hardware issues entirely remotely:

• Advanced Diagnostic Tools: Our cutting-edge remote diagnostic software can identify a wide range of hardware issues with precision, often before they cause noticeable problems.
• Predictive Maintenance: We use data-driven analytics to predict potential hardware failures, allowing us to take preventive action before issues occur.
• Remote Firmware Updates: Many hardware issues can be resolved through firmware updates, which we can perform remotely.
• Guided User Assistance: For simple hardware fixes, we provide step-by-step video or voice guidance to your on-site personnel, enabling them to perform basic troubleshooting or replacements.
• Remote Control: When possible, we use secure remote access to directly control and reconfigure hardware settings.
• Redundancy Planning: We help design your IT infrastructure with redundancy in mind, minimizing the impact of individual hardware failures.
• Virtual Solutions: In some cases, we can provide virtual or cloud-based alternatives to temporarily bypass hardware issues while a long-term solution is implemented.
• Proactive Monitoring: Our 24/7 monitoring allows us to detect and often resolve hardware issues before they impact your operations. By leveraging these advanced remote techniques, we're able to resolve the vast majority of hardware issues without the need for on-site visits or local technician coordination, ensuring minimal disruption to your business operations.

Absolutely. We offer comprehensive remote training sessions, interactive webinars, and on-demand video resources to ensure your team is well-equipped to handle basic IT tasks and follow best practices.

We offer multiple channels for support:

• 24/7 phone support for urgent issues
• Ticketing system for non-urgent requests
• Live chat for quick queries
• Self-service knowledge base for common issues.

Our goal is to make IT support easily accessible to all your employees, regardless of their technical expertise.

We use sophisticated remote monitoring and management tools to oversee your entire network infrastructure. This includes remote configuration of network devices, security management, and performance optimization.

Yes, VeritGuard is designed to integrate seamlessly with a wide range of IT tools and software. We can work with your existing systems or recommend complementary solutions to enhance your IT infrastructure.

VeritGuard is highly scalable to meet your changing needs:

• Easily add or remove services as your business grows
• Adjust support levels during peak periods
• Seamlessly integrate new technologies or locations Our flexible approach ensures that your IT support always aligns with your business requirements.

Absolutely. Our remote management capabilities allow us to efficiently support multiple office locations, ensuring consistent IT service across your entire organization, regardless of geographic distribution.

No long-term contracts are required for our VeritGuard services. We believe in earning your business every day through the quality of our support.

This flexible approach allows you to:

• Adjust your service level as needed without being locked into a long-term commitment
• Experience our high-quality service without the pressure of a lengthy contract
• Scale your IT support up or down based on your current business needs
• Have peace of mind knowing you can make changes to your IT support strategy at any time.

This no-contract policy sets us apart from many competitors and demonstrates our confidence in the value and quality of our services.

We've designed our exit process to be smooth and hassle-free:

• Notice Period: We require a month's notice for service termination.
• Off-boarding Call: Our team will schedule an off-boarding call to ensure all your needs are addressed during the transition.
• Remote App Removal: We'll safely and securely remove all remotely managed applications from your systems.
• Data Handover: We'll assist in transferring any relevant data or documentation back to you or your new IT provider.
• No Hidden Fees: There are no cancellation fees or additional charges for ending your service.

For clients on an annual plan, please note that we do not offer refunds after 6 months of usage. During the first 6 months, prorated refunds are available if needed.

Our goal is to provide excellent service throughout your entire journey with us, including the off-boarding process if you choose to leave. We strive to make the transition as smooth as possible, ensuring you have all the necessary information and support to move forward with your IT management.