Enhancements to the QuickBooks range of products are made periodically. These changes are integrated into the existing applications through service releases and product updates. At times, the QuickBooks Premier Cloud software updates are installed and integrated, without causing any downtime. However, at times, installing these updates for QuickBooks Desktop in a multi-user environment might cause disruption. Multi-user environments are prone to experiencing issues because the installed updates at multiple locations do not co-ordinate as intended.
What to do when you receive a service update request?
If you are in a multi-user environment and see a request on the application to install service updates, ensure that you DO NOT install the Service update request. Instruct all QuickBooks users in your organization to opt out of installing the updates. Installing these updates can cause issues.
Solution: You must coordinate with the IT team to install the updates. It involves updating on the Server and all the workstations in the network, at the same time. Failing to follow this method causes a permanent damage and corruption of data in the QuickBooks Company File.
Common Error Messages and Solutions
Following are some common error messages that occur while or after updating QuickBooks Desktop in a multi-user environment.
• H-Series Errors – H101, H202, H303, or H505
Error message: This company file is on another computer, and QuickBooks needs some help connecting.
You might see one of the H-series error codes when you are opening the company file. These errors indicate problems in the multi-user hosting setup.
Solution: The dialog box that displays the error message provides a gist of the solution and an option that gives you step-by-step instructions to resolve the issue.
Note: It is recommended to try the first solution and if it does not resolve the issue, you can follow the other solutions. Refer to QuickBooks Help for detailed instructions of these solutions.
Following are some of the other solutions to resolve this issue.
1. Download and use the QuickBooks File Doctor.
2. Check hosting and services.
3. Open the network ports QuickBooks uses to transmit data.
4. Add your server to the Windows hosts file.
5. Create a new folder for your company file.
• Error while updating or opening company file
Error message: Error 6123, 0 or Connection to the QuickBooks company file has been lost.
The above-mentioned error message is displayed in one of the following scenarios:
o Updating your QuickBooks Company File to a different version
o Opening the company file in a multi-user environment
o Restoring a backup
Solutions:
There are many reasons that trigger the error, such as firewall and network settings, multiple instances of services running, corrupted network data (ND) files, company files, and QuickBooks installation files.
Note: It is recommended to refer to the following pages on the QuickBooks Help for information about the various causes and solutions to resolve this issue:
o QuickBooks Help: Causes of Error 6123
o QuickBooks Help: Error 6123
It is recommended to restart QuickBooks Desktop after performing the required solution. Following are some of the solutions:
1. Verifying the network connection with the host computer.
2. Configuring your network software and hardware to allow QuickBooks to access files
3. Checking McAfee Privacy Services.
4. Fixing damaged or missing ND files.
5. Recovering from standby mode by toggling hosting on and off on the host machine.
6. Stopping and restarting the QuickBooks database service.
7. Checking the company file.
8. Repairing QuickBooks installation files.
To use QuickBooks in a multi-user environment, you must have the relevant permissions. If you do not have a read/write access and create/delete rights to the folder where the company file is stored, error messages such as, “80070057 the parameter is incorrect.” will be displayed.
Therefore, ensure that you are always cautious before installing the required updates in a multi-user environment.
